Refund Policy
Effective Date: November 02, 2025
Thank you for using the digital products and design services provided by our website. As our products include virtual goods and customized design services (including but not limited to renderings, 2D plans, 3D models, and design consultation services), please read this policy carefully before placing your order. By completing your order, you acknowledge that you have fully understood and agreed to all the contents of this policy.
1Products & Services Description
All products sold on our website are non-physical goods, including but not limited to:
All services are delivered in digital format and do not involve any physical delivery.
2 Free Revisions
Each order includes up to 2 free revision opportunities, based on the original requirements.
Fast Refund Process
Refund requests meeting the conditions will be reviewed within 1-3 business days.
Secure Refund Guarantee
All refunds are returned via the original payment method, safe and reliable.
3-10 Business Days
Refund arrival time is typically 3-10 business days, depending on the payment institution.
2Order Cancellation Policy
Eligible for Cancellation & Full Refund
Before service has started, users may request order cancellation and receive a full refund
Not Eligible for Full Refund
Once service has started (including requirement communication, concept development, modeling, design output, etc.), the order will not be eligible for a full refund
3Refund Conditions
Eligible for Refund
- •Duplicate payment or mistaken payment
- •Service cannot be delivered due to technical issues
- •Service confirmed unavailable by the platform
Not Eligible for Refund
- •Design work completed and delivered (email sent, download link provided, viewable/downloadable in account)
- •Service has already started (including requirement communication, concept development, modeling, design output, etc.)
- •Refund requested due to subjective reasons (e.g., style preference, unsatisfactory results)
- •Project cannot proceed due to user's failure to provide required materials or timely feedback
- •Customized or personalized design services
- •Issues or delays not caused by our platform
4Revision Policy (Important)
Up to 2 Free Revision Opportunities
To ensure user experience, each order includes up to 2 free revision opportunities by default.
Revision Scope: Based on original requirements, does not include starting over or major design changes
Beyond 2 Revisions: Additional adjustments will incur fees based on actual circumstances
Please Note: Revision service is the main mechanism for ensuring user satisfaction. Refunds will not be provided due to subjective aesthetic differences.
5Delivery & Completion Definition
The service is considered completed when any of the following occurs:
Once delivery is complete, the order will be considered fully performed and is not eligible for refund.
6Refund Process
Contact Us
Submit a refund request via email ip@3vjia.com or service group to contact customer support.
Provide Information
Provide your order number and problem description for quick identification and processing.
Platform Review
The platform will complete review within 1-3 business days and notify you of the result.
Refund Received
Once approved, the refund will be returned via the original payment method within 3-10 business days.
7Refund Methods & Timeline
* Actual arrival time depends on the payment institution processing time
8User Acknowledgment & Risk Notice
Users must clearly understand and agree to the following before placing an order:
- •This service involves virtual goods and customized services
- •No refund for change of mind
- •Once service has started or delivery is complete, refunds will no longer be provided
- •Up to 2 revision services are included as assurance
9Contact Us
If you have any questions, please contact us:
Email: ip@3vjia.com
Service Group: Contact Customer Support
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM
Note: This refund policy is subject to change without notice. Please review the latest policy at the time of purchase. Continuing to use our platform services constitutes your acknowledgment and agreement to this refund policy.